Sober Peer Knowledgebase
  • Mobile
    • Your Story
    • Downloading and Installing Sober Peer
      • Downloading Sober Peer Directly from the App Store
    • Chat
    • Triggers
    • Breathalyzer Test
    • Completing a Daily Survey
  • Enterprise
    • The Basics
    • Resetting Your Password
    • In Person Dashboard
    • Mobile Advisors
    • Small Groups Dashboard
    • Client Management
    • Client Metrics
    • Client Triggers
    • Client Documents
    • Inviting a Mobile User
    • Small Groups
    • Augmented AI
    • Lab Orders
  • Kiosks
    • Kiosk Overview
    • Bring Your Own Kiosk
    • Toubleshooting Kiosk Issues
  • Administration
    • Staff Management
      • Generic Counselor/Coach/Therapist Permissions
      • Clinical Counselor/Coach/Therapist Permissions
      • Counselor/Coach/Therapist Supervisor Permissions
      • Administrative Staff Permissions
    • Reporting
    • Updating the Payment Method
    • Roles & Permissions
      • Roles & Permissions Explanation
    • Screening Question Library
  • Staff Training
    • Alumni/Aftercare
    • Center Administrator
    • Clinician - Clinical Workflow
  • Clinical Workflow
    • Clinical Workflow - What is it?
    • Recommend Starting Workflow
    • Adding a New Client
    • Client App Capabilities
    • Discharging a Client
    • Adding Staff Signature Permissions to a Clinical Center
    • Creating an Appointment and Adding a Note
  • Release Announcements
    • 2024-03 Release Update
    • 2024-01 Release Update
    • 2023-10-09 Release Update
    • 2023-09-25 Release Update
    • 2023-08-29 Release Update
    • 2023-08-14 Release Update
    • 2023-07-31 Release Announcement
    • 2023-07-17 Release Announcement
    • 2023-07-01 Release Announcement
    • 2023-05 Level of Care Changes
    • 2023-03 Release Announcement
    • 2023-12-18 Release Update
Powered by GitBook
On this page
  1. Enterprise

Resetting Your Password

It's easy to reset a user's password in Sober Peer / Youu Health

PreviousThe BasicsNextIn Person Dashboard

Last updated 4 months ago

Regardless of the platform used, the reset password functionality is exactly the same.

  1. Navigate to the login URL (platform.youu.com) or (provider.soberpeer.com)

  2. Click the "Forgot Password" link on the left hand side, below the password prompt.

  3. Enter the user's email, and the click the "Submit" button.

  4. The user will then receive an email within 30 seconds to reset their password.

  5. Follow the link included in the email, which will guide the user to enter a new password twice. From there, the user will then be prompted to login.

Please note, anyone can request a password reset for another user. For example, center administrators can request password resets for their individual staff.